Privacy Policy
Last updated: July 24, 2025
This Privacy Policy describes how Whitlock House (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from whitlockhouse.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
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Contact details including your name, address, phone number, and email.
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Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
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Account information including your username, password, security questions and other information used for account security purposes.
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Customer support information including the information you choose to include in communications with us.
Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data") through cookies, pixels and similar technologies. This may include device information, browser information, network connection details, IP address and other interaction data.
Information We Obtain from Third Parties
We may also obtain information from:
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Companies that support our Site and Services, such as Shopify.
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Payment processors, to process your payment and fulfill your orders.
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Advertising or analytics partners, to understand how our Services are used.
Any information obtained from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
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Providing Products and Services: To process orders, arrange shipping within the United Kingdom and Ireland only, facilitate returns, and manage your account.
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Marketing and Advertising: To send you offers, promotions, and relevant advertising.
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Security and Fraud Prevention: To detect, investigate, and act on fraudulent or malicious activity.
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Communicating with You and Service Improvement: To offer customer support and enhance your shopping experience.
Cookies
Like many websites, we use cookies to operate and improve our Site. You can manage your cookie preferences in your browser settings, though this may affect certain functionalities.
How We Disclose Personal Information
We may share your personal information with:
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Service providers (IT, payment processing, shipping, analytics).
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Marketing partners.
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Affiliates.
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Where legally required or to protect our rights.
We do not sell your personal information.
Third Party Websites and Links
Our Site may link to third-party websites. Please review their privacy policies, as we are not responsible for their practices.
Children's Data
Our Services are not intended for children under 16, and we do not knowingly collect their information.
Security and Retention of Your Information
We use appropriate safeguards but cannot guarantee complete security. We retain your information as long as needed to fulfill purposes, comply with legal obligations, and resolve disputes.
Your Rights
Depending on your location, you may have rights to access, delete, correct, or transfer your personal information, and to opt-out of certain uses. You can exercise these rights by contacting us using the details below.
Complaints
If you have concerns, contact us. You may also have the right to lodge a complaint with your local data protection authority in the UK or Ireland.
International Users
As we operate within the UK and Ireland, your data will be processed primarily in these regions. If we transfer your personal information outside these areas, we will ensure appropriate protections are in place.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@whitlockhouse.com or contact us at 50 Stanley Street , SUITE C, LEVEL 7, WORLD TRUST TOWER, Central, HK, HK.
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.