Refund Policy
Key Information
You have 14 days to initiate a return or exchange.
Refunds are only issued after the product is received back at our warehouse.
Customers are responsible for return shipping costs.
No restocking fee applies.
To obtain the return address, please contact our customer service team.
Return Policy
You have the right to return your order within 14 days of receipt, provided that the items are unworn, unwashed, with tags attached, and in a resaleable condition.
⚠️ Important: Refunds are only processed once the returned product has been received and inspected at our warehouse. Customers cannot keep the product and simultaneously request a refund.
How to Return or Exchange Your Order
Contact us via email at info@whitlockhouse.com to request a return or exchange. We will send you our return form and the return instructions.
Complete the return form, specifying which items you wish to return and whether you are requesting a refund or an exchange.
Ship the product(s) back to us within 14 days of receiving your order, using a carrier of your choice. Customers are responsible for return shipping costs.
Once we receive and inspect your return at our warehouse, your refund or exchange will be processed within 10 business days. You will receive an email confirmation once your return has been finalized.
Damaged or Faulty Products
If you have received a damaged or faulty product, please contact our customer service team immediately at info@whitlockhouse.com, including photos of the issue. We will promptly work with you to resolve the situation, either through replacement, exchange, or refund after return of the faulty item.
Refund Duration
Refunds are processed within 10 business days after the returned item has been received and inspected at our warehouse.
Contact Details
📧 Email: info@whitlockhouse.com